Return and Refund Policy

Return and Refund Policy for SensorTouchlessFaucet.com

SensorTouchlessFaucet.com is dedicated to ensuring customer satisfaction for our business-to-business (B2B) clients. Our B2B Return Policy is designed to provide clarity on the return process, conditions, and expectations for our commercial partners.

Eligibility for Returns

  • Time Frame: Returns must be initiated within 30 days of the delivery date.
  • Condition: Items must be in their original, unused condition and in the original packaging, including all accessories, manuals, and documentation.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or special-order products
  • Products that have been installed or used
  • Items marked as final sale or non-returnable at the time of purchase

Return Process

  1. Request a Return Authorization (RA):

    • Contact our customer service team to request a Return Authorization (RA) number.
    • Provide the order number, item(s) to be returned, and reason for the return.

  2. Packaging:

    • Securely pack the items in their original packaging.
    • Include the RA number on the return shipping label or inside the package.

  3. Shipping:

    • Ship the return to the address provided by our customer service team.
    • Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Inspection and Refunds

  • Inspection: Once we receive the returned item, it will be inspected to ensure it meets the return eligibility criteria.
  • Restocking Fee: A restocking fee of up to 20% may apply to returned items unless the return is due to a defect or error on our part.
  • Refunds: Approved returns will be processed, and a credit will be applied to the original method of payment within 10-15 business days. The original shipping costs are non-refundable.

Damaged or Defective Items

  • Reporting: If you receive a damaged or defective item, please contact our customer service team within 5 days of delivery.
  • Replacement: We will arrange for a replacement or issue a refund for the defective item at no additional cost to you.

Exchanges

  • Exchanges: Exchanges are processed as new orders. You must return the original item and place a new order for the replacement item.]

By conducting business with SensorTouchlessFaucet.com, you agree to the terms of this B2B Return Policy. This policy is subject to change at our discretion, and any changes will be posted on our website.